CHAPTER 2
Getting Started
Expectations & Code of Conduct
As Stone Tile employees, there are certain expectations of you. We expect all employees to be available to work during regular work hours as described in this manual. From time to time, you may be asked to work overtime or to adjust your hours of work to meet the needs of Stone Tile or a particular project. Provided the request is not too onerous we expect that you will attempt to accommodate these requests. We also expect that you always keep the best interest of Stone Tile at heart when dealing with the public, our customers, suppliers or contractors. We expect, and insist as a condition of employment, that you follow all safety rules and regulations.
All employees are expected to maintain a code of conduct that reflects the highest standards of personal and professional integrity and to comply with all applicable laws when dealing with individuals both within and outside of our company.
We place a high value on every employee in Stone Tile. Your contribution to our overall goals will never be taken for granted.
In return for your contribution, you receive:
Your Paycheque
Health & Dental Care Benefits
Paid Statutory Holidays
Annual Vacation
Paid Sick Days
Paid Float Days
Training
Competitive Bonus Programs
Personal Appearance & Dress Code
Dress, grooming and personal cleanliness standards contribute to the morale of all employees and affect the business image Stone Tile presents to customers and visitors. During business hours, employees are expected to present a clean and neat appearance and to dress in a manner appropriate to the nature and duties of their work and reflective of good taste.
Employees who appear for work inappropriately dressed will be sent home by their Manager and directed to return to work in appropriate attire. Under such circumstances, employees will not be compensated for the time away from work and may also be subject to a verbal disciplinary warning. Subsequent offences will result in further disciplinary action.
Office Team Casual Dress clothing should be pressed and never wrinkled. Torn, dirty, or frayed clothing is not acceptable. All seams must be finished and clothing must be free of frays and tears. Overall appearance should remain clean, professional and polished. A list of allowable and non-allowable clothing options include:
General Rules for Production, Facilities, Warehouse, Samples, & Maintenance Team Members:
All uniforms/clothing provided by Stone Tile are to be used for work-related purposes only. Avoid wearing uniforms during off-work hours, in places that would not represent a positive image of Stone Tile.
Clothing must never interfere with the safe operation of equipment.
Dangling or loose jewelry must not be worn when operating machinery.
Long hair must be tied back when operating machinery.
All required Personal Protective Equipment (PPE) must be used where required.
Grooming & Hygiene
Stone Tile encourages all employees to maintain a daily personal hygiene program. Hair, teeth, and fingernails should be clean. Shoes should be polished, deodorant should be used and breath should be fresh.
Use of fragrances should also be avoided or kept to a minimum as the use of perfume; colognes or scented products can be deemed offensive or may aggravate allergies. If your perfume, cologne or scented product is negatively impacting other employees who have sensitivities, you may be requested to refrain from wearing or using fragrances in the workplace.
Conflict of Interest
Stone Tile employees shall refrain from knowingly engaging in any outside matters of financial interest incompatible with the impartial objective and effective performance of their employment duties. They shall not realize personal gain in any form which would improperly influence the conduct of their Stone Tile duties. Employees shall not knowingly use Stone Tile’s property, funds, position or power for personal gain. Employees shall also inform their manager or Human Resources in writing of any potential or foreseeable conflicts.
Conflict Resolution
Conflict in the workplace can be incredibly destructive to good teamwork. Open communication and respect for fellow employees are the first step to creating a cohesive work atmosphere. To calm situations down, it helps to take a positive approach to conflict resolution, where discussion is courteous and non-confrontational, and the focus is on issues rather than on individuals. If this is done, then, as long as people listen carefully and explore facts, issues and possible solutions properly, conflict can often be resolved effectively.
Accessible Employment Policy (AODA) – Ontario
Intent
Stone Tile International Inc. provides accessible employment in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations. This policy sets out the company’s commitment to standards for accessible employment. It does not apply to volunteers or other individuals who are not paid.
Statement of Commitment
Stone Tile International Inc. is committed to providing an accessible environment for all clients, employees, job applicants, suppliers, and visitors who may enter our premises, access our information, or use our services. As an organization, we respect and comply with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations. We strive to provide an accessible and welcoming environment for everyone by identifying and removing barriers in our workplace and ensuring that new barriers are not created. The company ensures that persons with disabilities are provided with equal opportunities. We are committed to meeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignity and independence.
Definitions
Accessible formats: Includes but not limited to large print, recorded audio and electronic formats, and other formats usable by persons with disabilities.
Communication supports: Includes but not limited to captioning, alternative and augmentative communication supports, plain language, and other supports that facilitate effective communication.
Redeployment: The reassignment of an employee to another department or job in the company as an alternative to layoff when their job or department has been eliminated by the company.
Guidelines
Employment
Accommodations are available from the beginning of the recruitment process. Information regarding the availability of accommodations is included in all job postings. Applicants selected to participate in an assessment or the selection process are informed that accommodations are available upon request. Where an accommodation is requested, the company consults with the applicant and provides or arranges for suitable accommodation that meets their individual needs. Successful applicants are made aware of the company’s policies for accommodating employees with disabilities when an offer of employment is made.
Accessible Workplace Information
Stone Tile International Inc. ensures that new employees are aware of the policies and supports available for employees with disabilities as soon as reasonably possible after beginning employment and all employees are informed of any updates to existing policies. The company has the following policies to support employees with disabilities:
Accessible Employment Policy
Accessibility Standards for Customer Service Poli
Statement of Commitment to Accessibility Memo
These policies are available on the Stone Tile Digital Employee Handbook for employees to reference. Any changes to existing policies and procedures are communicated to employees promptly.
The company provides employees (including coop students and contract staff) with training on the accessibility standards set out in the Integrated Accessibility Standards Regulation, the Human Rights Code, and the company’s accessibility policies, including any updates to these policies. Training is provided as soon as reasonably practicable, and the contents of the training provided are relevant to the employee’s duties and responsibilities.
Upon request, the company provides or arranges for the provision of accessible formats and communication supports for employees with disabilities regarding information needed to perform their job and other information that is generally available to all employees in the workplace. Individualized workplace emergency response information is also provided to an employee with a disability where necessary. An employee who requires workplace information in an accessible format or with communication support should contact the Director of People & Culture, Courtney Milne at cmilne@stone-tile.com or 416-515-9000 Ext 3237. The company will consult with the employee making the request to determine the best way to provide the accessible format or communication support.
Individual Accommodations
Stone Tile International Inc. creates and documents individual accommodation plans for employees with disabilities upon request. An employee with a disability who requires an individual accommodation plan should inform the Director of People & Culture. These plans include:
Information regarding accessible formats and communication supports, where requested;
Individualized workplace emergency response information, where necessary; and
Details of any other accommodation provided.
Where an employee is absent from work due to a disability and requires accommodation to return to work, the company will develop and document individual return-to-work processes.
Performance Management and Career Development
The accessibility needs of employees with disabilities are considered in all aspects of the employment relationship, including during performance management processes, career development or advancement opportunities, and in the event of redeployment. Individual accommodation plans are consulted, where they exist, as part of this process.